| 1. Can I have my type in silver or gold? | | Top
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We don't use silver or gold inks, but if you use the mid grey from our colour palette, it looks quite like silver when it's printed. For a golden colour, our light brown, which is on the second row, 6th square in from the right, is a dull gold colour, or our yellow orange, which is on the top row, 6th square in from the right, is a bright orange/gold colour.
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| 2. What if I don't want a Company Name or one of the other fields? | | Top
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It's simple - simply leave the fields blank, you may have to delete our prompting text however the designer should prompt you to do this if you havent already.
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| 3. Why don't my commas or bullet points show up? | | Top
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If you type a comma or a bullet at the end of the first address line, our software will put in the rest in all the right places on all of your items - magic!
Our designers don't think that commas at the end of short address lines look right, though, so we have programmed our templates to take them out. If you really want to have them, just type two commas (,,) at the end of each line. Our software will remove the end one, leaving you with the one you want.
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| 4. Letterheads and Compliment Slips - TIPS & TRICKS | | Top
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Q. I need a footer along one line on my letterheads and compliment slips - please advise
A. We have added a feature to the Company Registration field.
If you require your details to sit on JUST ONE LINE, simply type NOWRAP immediately before your text. Our software recognises this as a command, and will reduce the size of your type until it fits the line. You can only have one line, though. No carriage returns are recognised after this command.
If you don't want to reduce the size of the type, but require the type to 'squeeze' to fit instead, type NOWRAP. - (which is NOWRAP with a full stop after it). Our software will reduce the horizontal scale of your type until it fits one line. Again, you can only have one line, though. No carriage returns are recognised after this command.
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| 5. How do I add symbols or special characters? | | Top
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| SPECIAL CHARACTERS |
Microsoft Character Map
This is useful for the infrequent accent or symbol. It is located
within Windows at Start - Programs - Accessories - Character Map
(OR click Start, Run, and type Charmap). After choosing a font, double
click the desired character(s), click on Copy, return to your document
and paste.
Alternatively, copy and paste these into the fields. |
| ÷ |
Division sign |
Ë |
E umlaut |
| ø |
o slash |
È |
E grave |
| º |
Masculine ordinal |
É |
E acute |
| » |
Right guillemet |
Ê |
E circumflex |
| « |
Left guillemet |
Ì |
I grave |
| ™ |
Trademark |
Í |
I acute |
| Ø |
O slash |
Î |
I circumflex |
| p |
S caron (hacek) |
Ï |
I umlaut |
| ‘ |
Left single quote |
Ò |
O grave |
| ’ |
Right single quote |
Ó |
O acute |
| “ |
Left double quote |
Ô |
O circumflex |
| ” |
Right double quote |
Õ |
O tilde |
| • |
Bullet |
Ö |
O umlaut |
| Ÿ |
Y umlaut |
Ù |
U grave |
| ¡ |
Inverted exclamation |
Ú |
U acute |
| ¢ |
Cent |
Û |
U circumflex |
| £ |
Pound sterling |
Ü |
U umlaut |
| ¥ |
Yen |
ß |
Esszet (sz ligature) |
| € |
Euro |
à |
a grave |
| i |
Broken vertical bar |
á |
a acute |
| § |
Section sign |
â |
a circumflex |
| ¨ |
Umlaut (dieresis) |
ã |
a tilde |
| © |
Copyright |
ä |
a umlaut |
| ¬ |
Not sign |
å |
a ring |
| |
Soft hyphen |
æ |
ae diphthong |
| ® |
Registered trademark |
ç |
c cedilla |
| ° |
Degree sign |
è |
e grave |
| ± |
Plus or minus |
é |
e acute |
| ´ |
Acute accent |
ê |
e circumflex |
| ¶ |
Paragraph (pilcrow) |
ë |
e umlaut |
| · |
Middle dot |
ì |
a grave |
| ¸ |
Cedilla mark |
í |
i acute |
| ˜ |
Tilde |
î |
i circumflex |
| ° |
Degree |
ï |
i umlaut |
| ¿ |
Inverted question mark |
? |
Small Eth |
| À |
A grave |
ñ |
n tilde |
| Á |
A acute |
ò |
o grave |
| Â |
A circumflex |
ó |
o acute |
| Ã |
A tilde |
ô |
o circumflex |
| Ä |
A umlaut |
õ |
o tilde |
| Å |
A ring |
ö |
o umlaut |
| Æ |
AE diphthong |
ù |
u grave |
| À |
A grave |
ú |
u acute |
| Á |
A acute |
û |
u circumflex |
| Â |
A circumflex |
ü |
u umlaut |
| Ñ |
N tilde |
O |
y acute |
| Ç |
C cedilla |
p |
Lower case thorn |
| |
|
ÿ |
y umlaut |
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| 6. Can I add my logo to one of your templates? | | Top
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Yes, we have a whole range of templates where you can upload your own logo. Files that we can accept are EPS, TIFF, PDF and JPEGS.
Click here for upload page.
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| 7. Business Cards - Upload logo specifications | | Top
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File sizes for upload
Small logos (round or square):
Logo file should be minimum 300 x 300 pixels (approx. 73 x 73pt at 300dpi)
· If your image is not in this proportion, the logo will resize to fit.
· If your image has a white background, make sure the white is 0% cyan,
0% magenta, 0% yellow and 0% black, (true white) or it will print pale grey.
Only upload JPEG, TIFF, PDF or EPS please refer to our instructions
for more help
JPEG template
(File may not display in a browser.
Right click to save link as template - this will provide a template for you
to replace with your own image. Open in your image program to edit.)
Small logo (oval or oblong):
Logo file should be minimum 477 x 252 pixels (approx. 115 x 61pt at 300dpi)
· If your image is not in this proportion, the logo will resize to fit.
· If your image has a white background, make sure the white is 0% cyan,
0% magenta, 0% yellow and 0% black, (true white) or it will print pale grey.
Only upload JPEG, TIFF, PDF or EPS please refer to our instructions
for more help
JPEG template
(File may not display in a browser.
Right click to save link as template - this will provide a template for you
to replace with your own image. Open in your image program to edit.)
Full width logo
Logo file should be 283 pixels tall, and up to 1788 pixels wide (68 x 429pt
at 300dpi)
The image will scale within the space to fit.
Only upload JPEG, TIFF, PDF or EPS please refer to our instructions
for more help
JPEG template
(File may not display in a browser.
Right click to save link as template - this will provide a template for you
to replace with your own image. Open in your image program to edit.)
Large logos/images with a white background
Logo file should be minimum 625 x 625 pixels (approx. 150x150pt at 300dpi)
· If your image is not in this proportion, the logo will resize to fit.
· If your image has a white background, make sure the white is 0% cyan,
0% magenta, 0% yellow and 0% black, (true white) or it will print pale grey.
Only upload JPEG, TIFF, PDF or EPS please refer to our instructions
for more help
JPEG template
(File may not display in a browser.
Right click to save link as template - this will provide a template for you
to replace with your own image. Open in your image program to edit.)
Photograph with border
Photo file should be minimum 471 x 563 pixels (approx. 113 x 135pt at 300dpi)
· If your image is not in this proportion, the photo will resize to fit,
and the text will fill the available space.
· If your image has a white background, make sure the white is 0% cyan,
0% magenta, 0% yellow and
0% black, (true white) or it will print pale grey.
· Do not add a white border to your photo - our border is automatic.
Only upload JPEG, TIFF, PDF or EPS please refer to our instructions
for more help
JPEG template
(File may not display in a browser.
Right click to save link as template - this will provide a template for you
to replace with your own image. Open in your image program to edit.)
Large photo (bleeds off edge of card)
Photo file should be minimum 783 x 1275 pixels (approx. 188 x 306pt at
300dpi)
· If your image is not in this proportion, the photo will resize to fit,
and the text will fill the available space.
· If your image has a white background, make sure the white is 0% cyan,
0% magenta, 0% yellow and 0% black, (true white) or it will print pale grey.
Only upload JPEG, TIFF, PDF or EPS please refer to our instructions
for more help
JPEG templates:
Left hand
photo | Right
hand photo
(File may not display in a browser.
Right click to save link as template - this will provide a template for you
to replace with your own image. Open in your image program to edit.)
Full background (bleeds off edge of card)
Photo file should be minimum 1075 x 720 pixels (241 x 156pt at 300dpi)
If your image is not in this proportion, there will be plain borders either side
of the image.
Only upload JPEG, TIFF, PDF or EPS please refer to our instructions
for more help
JPEG template
(File may not display in a browser.
Right click to save link as template - this will provide a template for you
to replace with your own image. Open in your image program to edit.)
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| 8. Can you check my uploaded files? | | Top
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Sorry, we cannot check your files. To ensure a good result please be sure to follow the file preparation instructions relevant to the software you are using.
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| 9. My uploaded file doesn't display properly | | Top
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| The problem |
Crop marks appearing on your preview, these will print on
your cards and must be removed. |
| The solution |
Remove the crop marks from your file and make sure you have
a bounding box. |
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| The problem |
Your card previews too small although your artwork is the
right size. |
| The solution |
There is something else on the page other than your card
artwork.
Zoom out, select all and delete the offending item. |
 |
| The problem |
Your card previews too large although your artwork is the
right size. |
| The solution |
Your file has no bounding box.
Place a box (91 x 61mm for business cards) on the page to indicate the edge
of the file. |
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| The problem |
White areas either top and bottom, or each side of your preview. |
| The solution |
Your file is the wrong size.
Resize the file. |
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| 10. I want to upload a file with colours to match one of your styles? | | Top
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A CMYK JPEG of all of our colours can be downloaded from here - RIGHT CLICK THIS LINK
A CMYK EPS file of all of our colours can be downloaded from here - RIGHT CLICK THIS LINK
For perfect colour matching, when using Adobe Photoshop we suggest you DO NOT embed a colour profile in your image file. When saving, you should UNTICK the box at the bottom of the save screen, where it gives you the option to embed a profile. This should remove any profile you have embedded and allow our software to interpret the colour for print instead.
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| 11. My file won't upload? | | Top
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Make sure you are uploading the correct format EPS, TIFF PDF, or JPG. No other file extensions are excepted.
Check our specifications by clicking here
If you are sure you have made your file to the correct format and specifications without success please submit your files here.
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| 12. What are 'bleed' and 'trim'? | | Top
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Don't understand our technical terms?
Click here for a quick animated tutorial which explains 'bleed' and 'trim' and helps you to calculate the file size you will need for your item.
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| 13. What files do you accept for uploading? | | Top
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We accept EPS, TIFF, PDF or JPEG files. For full instructions of file preparation visit the online instruction guide.
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| 14. What resolution does my file need to be for uploading? | | Top
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We require artwork at a minimum of 300 dpi to get a good quality result when printing. 600dpi is recommended where there is fine text or detail.
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| 15. How do I use the designer page? | | Top
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The stationery designer page has been made as easy to use as possible. If you are having difficulty don't hesitate to call us for some advice (01842 761546), also you could try following these simple steps...
1. The text that will appear on your design is on the left hand side, we have prefilled this with some example information. You can enter any information you want into these fields by clicking in them and typing what you want shown on your card. If you dont want some information shown, simply leave the field blank.
2. To change the font of the text click on the name of the current font which is a link, this will open a smaller pop-up window with example fonts. When you have a font you like, simply click on it to select it.
3. Our colour pallette will appear, simply click on a colour to select it.
4. Click on the preview button, then wait a short time while we generate a preview of your design.
5. If you are happy with your design click Save and Continue.
6. If you wish to add a back simply click on the right hand preview and select a back from the range. Continue to edit the back as you did with the front design.
7. Your basket remains active for 72 hours, so you can leave the website and come back and your work will still be there.
8. If you are not pleased with the design, there are alternatives provided below your preview. Simply click on one you like to change.
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| 16. Impact style - specific questions (letterheads & complimentslips) | | Top
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I don't want the first line of my address to be a repeat of my company name - what can I do?
Just type a '!' in front of the letters field.
Is it possible for you to allow for a space to be entered before the Name field so that if someone puts 2 words, i.e. first word in the logo and the second word outside they could enter a space so it doesn't appear as one long word in the top right on the letterheads?
Yes, just type '//' at the end of your letters field.
1. Type letters field plus // (so it would be ABC//)- puts a space
between the letters and company name above the address
2. letters plus !/ (ABC!/) - takes the company name off the logo just
leaving the letters
3. letters plus !/// (ABC!///) - takes the company name off the logo
and puts it above the address (without the letters field)
4. letters with ! in front (!ABC) - takes the co name off the address
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| 17. Postcard backs - tips and general info | | Top
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All postcard backs are available ranged left, right or centred. Use the 'Text Align' drop down menu on the top left hand corner of the designer page.
Change the colour of the background or border by clicking the 'Border Colour' square and choosing from the pop-up colour palette.
Each text field has a choice of typeface, colour and size. Just make your choices by clicking the little symbols under each text field.
All our layouts start from the top of the page and work downwards. If you want to move text around, insert line returns or spaces as required. For example, if you want a block of text at the bottom of the page, insert returns in front of your text. You can also increase the space between paragraphs in this way.
If you have a single line that is just too long and keeps wrapping round, type NOWRAP in front of your text, like this: 'NOWRAPYour text....'. Our software will recognise the command and compress the type to fit the line. You can't use any line returns with this command though, so it only works with single lines of type.
Once you are happy with your design, and have previewed your final changes, click 'done' and you will return to the main postcard page, where you will see your front and back previews displayed. From here, you can continue to edit or choose a quantity and add the item to your basket.
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| 18. Preview of your design | | Top
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The preview box shows an exact proof of what your design will look like when printed. To update your proof change the text or the style by using other fields on this page.
Every time you make a change to these fields you will need to click the 'Update Preview' button to make the changes to your artwork and your preview.
When you are happy with how your preview looks, click the 'Done Editing' button or the 'Add to basket' button selecting a quantity first if necessary.
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| 19. Selecting a back for your design | | Top
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To select a style of back for your design, simply click on one of the available options. You will then be able to customise the text, font and colour of the the design.
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| 20. Text fields on the postcard designer | | Top
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Text in the fields reflects directly the text that appears on your preview and your final product after ordering. After changing text in these fields you need to click 'update preview' to see the changes on your design.
Colours of both the text and the background/border can be changed by clicking on the small coloured box next to each field. This will pop-up a small window with a colour pallette - simply click on your choice of colour, the window will close and the chosen colour will change. You will need click 'update preview' to see the change.
The name of the font (typeface) for each field appears to the bottom right of the field entry box. To change the font click on small F symbol immediately to the left of the font name. A popup window should now appear with a choice of fonts, simply click on the one you like to make your selection, the window will then close. You will need to click 'update preview' to see the change in font.
Font size is changed with a drop down selection box. To change simple click and choose the appropriate size, you will need to click 'update preview' to see the change.
Please note that orders cannot be changed after checkout, so please double check your wording and spelling before ordering.
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| 21. Textfields on the designer interface | | Top
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To change the text on your design you need to change the text that is in the fields. Simply click in any of the text fields and make any changes, to remove a field simply remove any text inside that field.
To change the colour of any of the text fields click on the small coloured square under the text field, a colour popup window will appear where you can choose a suitable colour. Font style and size can be changed per field underneath each of the text fields.
After any text, colour or font change you need to update your preview by clicking the button above the preview of your design.
If you need any more help with the designer interface please dont hesitate to call us on 01842 761546.
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| 22. Upload a file | | Top
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To upload a file into the designer simply click on the browse button and select the appropriate file from your machine and select open. To see your file click on update preview and you will see your uploaded file on the business card.
For a more detailed description on uploading a specific file types and sizes please see our general upload instructions
If you need any more help uploading your file please dont hesitate to call us on 01842 761546.
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| 23. View recent items | | Top
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If you don't want to order straight away, any business card template that you have previewed will be added to the 'view recent items' area. To view your saved items simply click the link at the top of our website. Your items will be saved for 72 hours (3 days).
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| 24. Christmas Cards - How do I add my logo? | | Top
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1. Uploaded Logos
File format
Goodprint accepts JPG, TIFF, PDF and EPS files.
Outlined Fonts
When submitting EPS files to us, you must convert your fonts to outlines.
Outlining eliminates the need to send fonts along your files, while maintaining
a nice, crisp typeface.
Minimum Line Thickness
If you are using a line border, be sure to make the line at least .25 pt.
thick to assure the it prints correctly.
File Sizes for Uploaded
Logos
Resolution must be at least 300 dots per inch (DPI) at the final output
size. Do not try to change from a low resolution to a higher one by increasing
the DPI in your imaging program, you will need to create the file at the
correct resolution initially. A low resolution image may look OK on your
screen but will not print well.
There are two options for uploaded logos which you select from the drop
down list under the browse box - the 'photo' option allows for a larger
image than the 'logo' option. |
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a) LOGO option
Your logo must me a minimum of 250 pixels tall (or 60pt at 300 dpi).
It can be any width, up to the width of the card, and will scale in proportion
to fit inside the dotted box shown left - see file width measurements below.
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b) PHOTO option
Your photo must me a minimum of 458 pixels tall (or 110pt at 300 dpi).
It can be any width, up to the width of the card, and will scale in proportion
to fit inside the dotted box shown left - see file width measurements below.
You can, of course, use the 'photo' option if you just want to insert a
bigger logo, too. |
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File width measurements
|
| The maximum logo or photo file widths are: |
| |
Square cards: |
1900 pixels (458pt) |
| |
Horizontal cards: |
2500 pixels (600pt) |
| |
Vertical cards: |
1617 pixels (388pt) |
| |
Vertical Thin cards: |
1025 pixels (246pt) |
|
Images wider than this will scale to fit.
|
c) COMPLETE BACKGROUND option
Your image will scale in proportion to fit the card you choose - see file
width measurements below.
If your file is not in the same proportion as the card, the file will scale
up to the maximum it can, within the size allowed. It uses the bottom and
centre of the card as its starting point.
In this case all the text will not move about to accommodate the file you
have uploaded - you have to design your image around your text. |
 |
File width measurements for the 'COMPLETE BACKGROUND' option
|
| The maximum FULL image file dimensions are (width x
height): |
| |
Square cards: |
1900 pixels (458pt) |
x |
1900 pixels (458pt) |
| |
Horizontal cards: |
2500 pixels (600pt) |
x |
1617 pixels (388pt) |
| |
Vertical cards: |
1617 pixels (388pt) |
x |
2500 pixels (600pt) |
| |
Vertical Thin cards: |
1025 pixels (246pt) |
x |
2500 pixels (600pt) |
|
Images larger than this will scale to fit.
2. Sending us your logo by email |
If you don't have your logo to hand, or would like us to hand place your
logo, select the 'yes, I'll send a logo' option from the drop-down list
(No 7. on the input form).
After ordering you will recieve an email with instructions on how to send
us your logo. We will include it in your design (as in this example - or
according to your instructions) and send you a PDF proof for you to approve
before printing.
We charge an extra £50 for this service. |
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| 25. Christmas cards - How do I use the designer page? | | Top
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1. Once you have picked your card, choose the quantity
2 & 3. Enter your greeting, name and address
Enter any information you want into the fields on the right - we have prefilled some of them to show you what happens. If you don't want some information shown, simply leave the field blank.
4. Select your typeface
To change the typeface of the text click 'Choose font', this will open a smaller pop-up window with example fonts. When you see a font you like, simply click on it to select it.
5. Select your type size
From the drop-down list.
6. Pick a colour
To change the colour of the text simply click on the small colour squares. The larger coloured area shows the current colour selected.
7. Logos
You can choose to have a logo included on your card. If you upload your own, there is no charge (instructions here).
If you would like us to place the logo for you, we charge an extra £50 to place your logo exactly as you would like and send you a proof. Please select your option from the drop-down list at the bottom of the input form.
8. Preview your card
Click on 'Preview Card', then wait a short time while we generate a preview of your design.
9. Place your order
If you are happy with your design and wish to order it, select a quantity (if you have not already done so - top of page) then hit 'Order Cards' (bottom of the page).
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